Business SaaS Terms

Section 01

License and access

Subject to these terms and payment of applicable fees, Velora grants the business customer a limited, non-exclusive, non-transferable, revocable right to access and use the hosted Velora services for its internal business operations during the subscription term.

This license does not include any right to resell Velora as a stand-alone service, sublicense the platform except through permitted client-facing booking flows, reverse engineer restricted components, or create competing services from the platform.

Section 02

Customer responsibilities

• The customer is solely responsible for its services, staff conduct, treatment suitability, appointment performance, refund handling, tax treatment, staffing decisions, and local regulatory compliance.
• The customer is solely responsible for all data, messages, campaigns, uploads, pricing, offers, booking rules, terms, integrations, domains, and automation logic configured within its workspace.
• The customer must ensure it has all required rights, consents, notices, and lawful bases to process client, prospect, staff, contractor, and guest data through Velora.
• The customer must protect credentials, manage user permissions, rotate secrets, and disable access for users who should no longer have access.

Section 03

Subscriptions, renewals, and billing protections

Paid plans may be billed monthly, annually, transactionally, or under an enterprise order form. Unless otherwise stated in writing, subscriptions renew automatically for successive renewal terms.

Velora may change plan pricing, quotas, message pricing, gateway-related charges, usage thresholds, feature packaging, or support entitlements prospectively upon notice.

• All fees are exclusive of taxes, bank fees, processor fees, telecom charges, and other third-party costs unless stated otherwise.
• Late payment, failed payment method verification, suspected fraud, chargeback risk, or material breach may result in suspension of paid features or the entire account.
• Downgrades, cancellations, and non-renewal requests take effect in accordance with the applicable plan, order form, or billing cycle and do not automatically create a refund right.
• To the maximum extent permitted by law, fees already paid are non-refundable except where required by law or expressly promised in writing by Velora.

Section 04

Messaging, marketing, and third-party transmission risk

Velora may support email, SMS, WhatsApp, push, voice, or other communications through integrated providers. The customer is solely responsible for recipient consent, lawful campaign use, template compliance, sender identity, opt-out handling, and region-specific telecom or marketing rules.

Delivery, throughput, filtering, blocking, template rejection, or carrier delays are controlled by third-party communication providers and recipient environments and are not guaranteed by Velora.

Section 05

Integrations, custom domains, and third-party services

• Third-party processors, payment gateways, analytics tools, pixels, cloud providers, communication providers, calendars, accounting systems, and app connectors are outside Velora direct control.
• The customer is solely responsible for enabling integrations lawfully, maintaining accurate credentials, and complying with the terms of each third-party provider.
• Velora may disable integrations, domains, or API access that create security, fraud, abuse, legal, or platform-integrity risk.
• Velora is not liable for outages, pricing changes, policy changes, delays, data-format changes, blocked webhooks, rejected payments, or product discontinuations caused by third-party providers.

Section 06

AI, forecasts, and automated workflows

Velora may provide AI-generated summaries, forecasts, recommendations, draft messages, churn indicators, staffing suggestions, pricing signals, and chatbot responses. These outputs are decision-support tools only.

The customer remains solely responsible for reviewing, approving, and using any AI output before acting on it or sending it to clients, leads, staff, or the public.

• Velora does not guarantee forecast accuracy, revenue improvement, booking growth, inventory optimization, client retention, or any business outcome.
• AI output must not be treated as medical, legal, tax, accounting, employment, or clinical advice.

Section 07

Customer data, usage data, and intellectual property

As between the parties, the customer retains ownership of its customer data, business content, branding, and workspace materials, subject to the licenses necessary for Velora to host, process, back up, secure, analyze, transmit, and improve the services.

Velora retains all right, title, and interest in the platform, software, workflows, architecture, design systems, documentation, models, improvements, and aggregated or de-identified analytics that do not identify the customer or its end users.

• The customer grants Velora a worldwide, non-exclusive license to use submitted data and content as necessary to provide, secure, support, and improve the services and comply with law.
• Feedback, product ideas, and improvement suggestions may be used by Velora without restriction or compensation.

Section 08

Security, privacy, and processor structure

Velora will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the hosted service. The customer acknowledges that no system is guaranteed to be fully secure or uninterrupted.

Where Velora processes personal data on behalf of the customer, the customer is the controller or business and Velora acts as a processor or service provider unless another role is expressly stated. Additional processor terms are set out in the Data Processing Addendum.

Section 09

Customer indemnity

The customer will defend, indemnify, and hold harmless Velora, its affiliates, officers, directors, employees, and contractors from and against all claims, demands, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses arising out of or relating to:

• the customer business operations, services, staff, treatment outcomes, licensing failures, or local-law violations;
• customer data, customer content, customer instructions, campaigns, automations, integrations, or domain configurations;
• claims that the customer lacked consent, lawful basis, authorization, or rights to use data, content, or communications channels;
• fraud, deceptive trade practices, spam, consumer complaints, chargeback disputes, privacy complaints, or third-party claims caused by the customer workspace or its users;
• breach of these Business SaaS Terms, the Data Processing Addendum, or applicable law by the customer or its authorized users.

Section 10

Warranty disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE.' VELORA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ERROR-FREE OR UNINTERRUPTED OPERATION.

Velora does not warrant that the platform will be suitable for every workflow, regulation, business model, or jurisdiction, or that use of the platform will result in any particular growth, profitability, compliance outcome, or operational efficiency.

Section 11

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELORA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELORA TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR ANY RELATED ORDER FORM WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER TO VELORA FOR THE AFFECTED SERVICES DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Section 12

Suspension, termination, and survival

• Velora may suspend access immediately for fraud risk, abuse, security threats, unlawful conduct, non-payment, sanctions risk, or material contractual breach.
• Velora may terminate for repeated policy violations, unsupported risk posture, or continued material non-compliance after notice where commercially reasonable.
• Upon termination, customer access rights end, but payment obligations, confidentiality, indemnity, IP, liability limits, disclaimer language, and dispute provisions survive.

Section 13

Governing law and venue

These Business SaaS Terms are governed by the laws of India, without regard to conflict-of-law rules.

The courts located in Mumbai, Maharashtra, India have exclusive jurisdiction over disputes arising out of or relating to these Business SaaS Terms unless a signed enterprise order form provides otherwise.

Questions about these Business SaaS Terms may be sent to support@velora.app.